Creating Experiences that Delight

Creating Experiences that Delight

What was the last all-star customer service experience that wowed you? Chances are you had to think about this for a while. Stand out experiences are rare these days, which makes them even more powerful when we get to be part of them. Experiences don’t have to...
Flipping Nonprofit Governance On Its Head

Flipping Nonprofit Governance On Its Head

Some articles stay with you. This was one of those for me. In just one article, Vu Le had my head spinning (more like exploding) about dysfunctional nonprofit governance models and opportunities to innovate.  While I am still processing parts of this article,...
Characters Who Capture the Audience

Characters Who Capture the Audience

Maybe it’s because Valentine’s Day is this month and love stories are on our mind here at PiP. Not your typical love stories, though. We’re talking about stories where your target audience forms an attachment to one of the main characters in your...